Making sure that we are being fair
to everyone
Click here
to fill in the Fair Service Monitoring
Form
Rochdale Boroughwide Housing is
determined to treat people fairly and with respect, whatever their
age, gender, ethnicity, background, sexuality, physical abilities…
or any other factor. We intend to do this by making sure that:
- All types of people have an opportunity to join the various
groups that influence the service we provide.
- We look very carefully at the way our services are delivered to
check that a particular group of people is not being treated less
favourably.
- All types of people are given the opportunity to have their
say.
To do this properly we need to know which groups people belong
to, such as age group, ethnic group and so on. We already have some
of this information, but we need to fill in the gaps and make sure
that the information we have is correct.
We need your help. Shortly, your local housing office or the
contact centre will be making contact with you to ask you to update
your details with us. We need this information for every tenant in
the household. You can also provide this information using
our online
form. If there are some questions which you do not wish
to answer, we will record this on our database and will not ask you
again for this information- we respect your views. The information
you provide is classified as confidential. The more information you
give us the better we can make sure that we are being fair.
Some information will be used to highlight to staff any specific
needs, for example if you tell us that you need letters in large
print, we’re changing our computer systems so that it will alert
staff of this fact and we’ll send out information in the best
format for you.
We are having a prize draw with a prize of £50 worth of shopping
vouchers every 3 months to encourage as many people as possible to
give us this information.
Thank you for your help and good luck with the prize draw.