Repairs and Maintenance - Assessing Customer Satisfaction

After your repairs has been completed we want to make sure that you are satisfied with the service you have received.

We will send out a postal customer satisfaction survey to 20% of all completed repairs on a weekly basis.

We are also piloting a new customer satisfaction card in Rochdale South and Pennines.  The operative will leave a card after completed each repair.

We have introduced a new text survey.  Shortly after your repair has been completed, we will send you a text message to your mobile phone asking you "How happy were you with your recent repair?".  You can let us have your feedback by simply texting 'A' for very happy, 'B' for happy, 'C' for unhappy or 'D' for very unhappy.  One of our tenant liaison officers will investigate any negative feedback received and contact you to help resolve the problem.

 

 

Reporting your repair

Check progress of your repair

Out of hours repairs

Appointments and missed appointments

Right to Repair

Your repair rights and responsibilities

Our repair responsibilities

Repair priorities

Standard and quality of repair work

Will you charge me for any repairs?

Gas servicing, gas fires and central heating

Gas safety

Frost precautions

Condensation and ventilation

Carbon Monoxide

Repairs - Our Service Standards