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Publications Library

ABOUT RBH

• Corporate Plan.
• Annual Report 2010 (View previous years reports)
• Procurement Strategy
• Brighter Horizons Company Report 2011
• Green Team Award:

                     GT Report January 2012

                     Green Team Projects Map December 2011

                     Press Release: "Green Team Are Go" - NFA Submission

Service Standards

• Anti-Social Behaviour Service Standards
• Community Caretaking Service Standards
• Paying your Rent and Rent Arrears Recovery Service Standards
• Property Letting Service Standards
• Repairs Service Standards
• Rehousing Service Standards

Performance

• Our Performance 2009/10  Directors’ report and financial statements year ended March 2010. 

Governance

• Engagement Strategy.
• Code of Conduct for board members (pdf file 78kb).
• Protocol for Main Board and Sub-Committee Working (76kb RTF file).
• Management Agreement 2007 (1.16mb RTF file).
• Expenses Policy (177kb RTF file).
• Main Board Attendance 09/10.

 

Area Panels

• Heywood Area Panel Terms of Reference.
• Middleton Area Panel Terms of Reference.
• Rochdale Area Panel Terms of Reference.
• Pennines Area Panel Terms of Reference.

YOUR SERVICES (arrange in alphabetical order)

Anti-Social Behaviour

• Anti-Social Behaviour Policy

Your Tenancy

• Tenants Handbook.

 

Repairs

• Repair Handbook

Rent

• Paying your Rent leaflet
• Pay your Rent by Direct Debit leaflet
• Direct Debit Mandate

Leaseholder Services

• Leaseholder Handbook.
• Building Insurance Policy Document.
• Building Insurance Summary of Cover.

Housing Fraud

• Tackling Unlawful Subletting and Occupation Policy.

Getting Involved

• Consultation Strategy
• Libra report (85kb pdf file)
• RBH Involve Application Form.
• Tenants and Residents Associations for Young People leaflet (718kb pdf)

Find a Home

• Allocations Policy
• Guide to HomeChoice leaflet
• HomeChoice Application Form
• Medical Referral Form
• Your Right to Appeal leaflet
• HomeChoice Properties leaflet

Contents Insurance

• Leaflet

Sheltered Housing

• Sheltered Housing Tenants Handbook

Money Matters

• Your Move leaflet 

Equality and Diversity

• Equality and Diversity Policy

 

Compliments, Comments and  Complaints

• Leaflet and feedback form

PROFESSIONAL SERVICES

• Safegard Handbook.
• Drainage leaflets.
• Stores leaflets.
• Legal Services leaflets.

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Rochdale Boroughwide Housing Limited is a charitable industrial and provident society. Registered number 31452 R
Registered Office: PO Box 69, The Old Post Office, The Esplanade, Rochdale OL16 1AE.
Registered as a provider of social housing. Register number: 4607.

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