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RBH News
Another record year for rent collection
June 15, 2010, 10:58:02 AM
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We are pleased to be able to, announce improved rent collection figures for the year ending April 2010.
Figures released today show RBH collected just over 98% of all rent due from council tenants, which is a record achievement. At the same time, it managed to further reduce the amount of legal action necessary to recover debt. The number of cases which went to court was reduced by a third, leading to only 82 evictions during the year.
Andrew Toft, Operations Director, commented: “We are delighted with the results, as time spent pursuing debts can be costly and takes us away from our core aim which is delivering a wide range of high quality services to our tenants. I would like to pay tribute to our housing officers who deal with rent arrears cases and thank the vast majority of our customers who do pay promptly.
“An additional factor this year, I feel, has been the early intervention work and support offered by our in house Money Matters team. Money Matters was formed just over a year ago as part of our Financial Inclusion strategy to tackle rising personal debt levels. The team offers a wide range of practical help including advice and support to those with financial problems, to help curb any issues before they spiral out of control.”
Any tenants who are struggling to pay their rent are advised to get in touch with their Housing Officer as soon as the problem arises, to discuss their situation, receive advice and to agree a payment plan.
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