Rehousing

Rehousing - Our Service Standards

Our Rehousing Service Standards leaflet sets out what you can expect from our rehousing service. It tells you about our service standards and how you can help us deliver the service promised

You can download the leaflet (pdf file 255kb) or view the text from the leaflet below.

Our promise to you

Your responsibilities

Are we meeting the service standards?

Our promise to you

We will provide information and advice on our Home Choice Rehousing service:
- on our websites at www.rbhousing.org.uk and www.rochdalehomechoice.org.uk
- at any or Council customer service centre
- in our Home Choice leaflets:
  - Guide to Home Choice
  - Home Choice Properties
  - Housing Association Homes
  - Moving to another area
  - Your right to appeal
  - Sheltered Housing
  - Violence against women in the home
  - Swapping Homes with other tenants
  - Help for Homeless people
- by calling our Home Choice freephone hotline 0845 091 2248
- in your tenants handbook

A summary of RBH’s rehousing policy is available on request at any local housing office.

We will make application forms available to you from our property shop, our local housing office, on line, by post or by ordering over the telephone. We will arrange to see you in your own home if you are unable to visit one of our offices and we will provide assistance in completing the housing application form, on request. Help is also available from the Equality Team who hold regular surgeries – please see our leaflet 'Housing Equality Team – How Can We Help'.

We will discuss a variety of housing options with you.

We will provide you with information about the property, the area and the tenancy

We will encourage you to view the property before accepting or refusing the final offer.

We will provide accompanied viewings for all offers where possible.

We will direct you to the appropriate agency where specialist advice is required (for example, Welfare Benefits).

At the time of making an offer, we will provide accurate information to you as to which repairs will be carried out before the tenancy starts and which repairs will be carried out afterwards.

We aim to input and process completed application forms within 10 working days.

Where there is an urgent medical need to be rehoused, we aim to process of these applications within a week of receipt

We aim to inform qualifying applicants of our decision within 10 working days. All applicants will be informed in writing of all decisions affecting their application including what priority you have been given.

If you have urgent or special rehousing needs or you have had the same Rochdale Council tenancy for 20 years or more we will give your application priority status.

We will advise you of your right to appeal against a rehousing decision.

We will advertise available properties at our property shop, on our website and in our local housing offices.

We will accept your enquiries about these homes via the property shop, by phone, by email or on the website.

If no other applicant has expressed an interest in the property, you will be guaranteed first choice of whether you want the tenancy. If someone else is already interested in it you can join a list for that property. You will be added to the list in order of the date and time you expressed your interest in the property. You can only be guaranteed first choice of one property at any time, but you can join the list for up to 5 properties.

If you state on your Housing Application form that you are interested in renting a property from a Housing Association, we aim to forward your details to the relevant Housing Association within 10 days of informing you that your application has been successful.

We will write to you annually to ask if you still wish to remain on the housing list.

Your responsibilities

It is your responsibility to provide true, accurate and full information on your housing application form.

Priority applicants should reply to any written offers of accommodation within 5 working days.

Are we meeting the service standards set out above?

If you think we haven't delivered our rehousing service to you in accordance with the service standards set out above please e-mail us to let us know where we are going wrong and how you think we can improve our rehousing service.

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Home Information and Services Become a Tenant Current Tenants - Online Services for Tenants - About our Services Leaseholders * * *		Rehousing - Our Service Standards Our Rehousing Service Standards leaflet sets out what you can expect from our rehousing service. It tells you about our service standards and how you can help us deliver the service promised You can download the leaflet (pdf file 255kb) or view the text from the leaflet below. Our promise to you Your responsibilities Are we meeting the service standards? Our promise to you We will provide information and advice on our Home Choice Rehousing service: on our websites at www.rbhousing.org.uk and www.rochdalehomechoice.org.uk at any or Council customer service centre in our Home Choice leaflets: Guide to Home Choice Home Choice Properties Housing Association Homes Moving to another area Your right to appeal Sheltered Housing Violence against women in the home Swapping Homes with other tenants Help for Homeless people by calling our Home Choice freephone hotline 0845 091 2248 in your tenants handbook A summary of RBH’s rehousing policy is available on request at any local housing office. We will make application forms available to you from our property shop, our local housing office, on line, by post or by ordering over the telephone. We will arrange to see you in your own home if you are unable to visit one of our offices and we will provide assistance in completing the housing application form, on request. Help is also available from the Equality Team who hold regular surgeries – please see our leaflet 'Housing Equality Team – How Can We Help'. We will discuss a variety of housing options with you. We will provide you with information about the property, the area and the tenancy We will encourage you to view the property before accepting or refusing the final offer. We will provide accompanied viewings for all offers where possible. We will direct you to the appropriate agency where specialist advice is required (for example, Welfare Benefits). At the time of making an offer, we will provide accurate information to you as to which repairs will be carried out before the tenancy starts and which repairs will be carried out afterwards. We aim to input and process completed application forms within 10 working days. Where there is an urgent medical need to be rehoused, we aim to process of these applications within a week of receipt We aim to inform qualifying applicants of our decision within 10 working days. All applicants will be informed in writing of all decisions affecting their application including what priority you have been given. If you have urgent or special rehousing needs or you have had the same Rochdale Council tenancy for 20 years or more we will give your application priority status. We will advise you of your right to appeal against a rehousing decision. We will advertise available properties at our property shop, on our website and in our local housing offices. We will accept your enquiries about these homes via the property shop, by phone, by email or on the website. If no other applicant has expressed an interest in the property, you will be guaranteed first choice of whether you want the tenancy. If someone else is already interested in it you can join a list for that property. You will be added to the list in order of the date and time you expressed your interest in the property. You can only be guaranteed first choice of one property at any time, but you can join the list for up to 5 properties. If you state on your Housing Application form that you are interested in renting a property from a Housing Association, we aim to forward your details to the relevant Housing Association within 10 days of informing you that your application has been successful. We will write to you annually to ask if you still wish to remain on the housing list. Back to top Your responsibilities It is your responsibility to provide true, accurate and full information on your housing application form. Priority applicants should reply to any written offers of accommodation within 5 working days. Back to top Are we meeting the service standards set out above? If you think we haven't delivered our rehousing service to you in accordance with the service standards set out above please e-mail us to let us know where we are going wrong and how you think we can improve our rehousing service. Back to top Back to Service Standards