Getting Involved

Customer involvement ranges from a five minute telephone call to attending regular meetings. It can be a one-off or involvement on a regular basis.  This could mean just being kept informed or attending consultation sessions and focus groups on proposed changes.  If customers wish, this could also lead to being involved in making decisions about our services.

By getting involved customers can:

• Give us their views on the services they receive
• Help us provide better quality customer-focused services 
• Be involved in housing decisions that affect them 
• Develop their knowledge and skills through training and support
• Help to develop sustainable communities

Within this section you can find out about:

The Customer Involvement Team – Who are we and what do we do

Our involvement strategies and plans

• Tenant Participation Strategy
• Consultation Strategy
• Consultation Plan

How you can get involved with RBH

• Join RBH Involve
• Get Involved informally
• Be part of our governance
• Join one of our working groups
• Join your local recognised tenants association

How you can get involved with Rochdale Council and other organisations/agencies in the area

The Tenant Services Authority

Customer Involvement News