|Skip Navigation||Text Size: A | A | A|
Your Neighbourhood - Our Standards
This page tells you about the services that RBH and our partners provide to make sure your neighbourhood is maintained to a high standard.
RBH have a team of Community Caretakers who are responsible for keeping our estates clean and tidy. All our Caretakers wear RBH uniforms and have identity badges.
If you live in a low rise flat our commitment is that we will ensure all internal communal areas are cleaned at least once every 14 days. Our high rise blocks have dedicated Community Caretakers and a more intense cleaning programme is in place. For specific details of when your block will be cleaned please check the local service standards via your Housing Office or block notice board.
Internal Communal Areas include the following:
Community Caretakers will:
Community Caretakers are also responsible for the external communal areas that RBH look after. This includes drying areas, forecourts, seating areas, parking areas and garage sites. These areas will be kept tidy through litter picks and sweeps and the team will undertake basic pruning of shrubs as required.
The Community Caretaker team respond to a wide range of neighbourhood issues from checking the security of empty RBH properties to minor maintenance of fencing. Community Caretakers are available to help tenants, visitors and contractors. If they cannot provide an answer or solution to a problem they can tell you where to get help
We know that clean and tidy estates mean a lot to our residents but we cannot do it on our own.
RBH undertake regular estate inspections to make sure our estates are clean and tidy and to identify any environmental issues. RBH welcomes any tenant or resident who would like to join us on a walkabout. You have the opportunity to influence how we deal with issues and can talk to us about what you think is good about your neighbourhood and what is causing concern.
Housing Officers will keep a record of any issues raised and will let you know what action has been taken. We also invite other partner agencies such as the police or our grounds maintenance contractor so they can discuss issues first hand.
Each of our estates is formally inspected four times a year. Find out when your next estate inspection is taking place.
RBH have a service level agreement with RMBC’s Environmental Management Team to provide a ground maintenance service. We have agreed that the following standard should be provided, on RBH land:
This schedule may be affected by weather conditions.
RMBC environmental management are also contracted to undertake a weekly visual inspection, and 6 weekly technical inspection of the play areas and kick pitches on RBH estates.
Play areas and kick pitches should be litter picked and swept weekly.
RBH have a service level agreement with RMBC Environmental Management to provide a tree management and maintenance service. We have agreed a three year planned maintenance programme which is designed to ensure that the condition of all trees is inspected and routine maintenance carried out, according to budget, and agreed key priorities.
Emergency maintenance will continue to be undertaken outside this programme.
Key Priorities for Tree Work:
Any agreed work is subject to budget availability.
Other useful contacts:
Copyright © 2004 Rochdale Boroughwide Housing. All Rights Reserved.
Rochdale Boroughwide Housing is a company owned and controlled by
Rochdale Metropolitan Borough Council. Registered in England No. 4394435