Ways to have your say

Ways to have your say - Consultation

We aim to provide a range of ways that you can give us your views on all aspects of the housing service:

Surveys and Questionnaires
Tenants Viewpoint
Listening Sessions
Tuts, Moans and Groans / I'm Impressed
Mystery Shopping

Estate Walkabouts
Tenants Editorial Panel
Disability Working Group

Surveys and questionnaires

We use postal, telephone and door to door surveys and questionnaires to find out what you think of our services or changes we are thinking of making to our services.

Surveys and questionnaires are a quick and easy way for us to gather your views and to monitor how well we are providing services to you.

Tenants' Viewpoint

Tenants' Viewpoint is a database of tenants who are happy to receive questionnaires and surveys from us and give us their views. These surveys can be by post, telephone or email. You tell us how you prefer to receive them. Tenants who volunteer to be on Tenants' Viewpoint will not receive more than four questionnaires a year.

If you are interested in being part of the Tenants Viewpoint please ring Sue Kershaw on (01706) 273836

Listening Sessions

A listening session is where a small group of customers get together to discuss a specific aspect of our services. it is an opportunity for us to listen to your views and learn from your experience of using our services. A listening session is usually a one off discussion lasting no more than a couple of hours.

If you are interested in taking part on a listening session please ring Sue Kershaw on (01706) 273836 who will keep your name and the services you are interested in discussing on a database of interested tenants.

Tuts, Moans and Groans and I'm Impressed

Tuts, Moans and Groans allows you to let us know if you are not happy with any of the services we provide and i'm Impressed is a way of letting us know when you are pleased with the service you received.

If there is something you would like to tell us about our services just fill in a card at one of our local offices and pop it into the house shape box. The cards can also be returned using the freepost address on the card.

The cards are available in English, Urdu, Bangla and large print.

Mystery shopping

A mystery shopper is some one who tests out the quality of the services we provide by pretending to be a customer to help improve our services.

Becoming a mystery shopper involves giving up about six to ten days a year of your time. We provide training and support to help you become a mystery shopper.

If you are interested in becoming a mystery shopper please contact Sue Kershaw on (01706) 273836

Estate Walkabouts

Estate walkabouts involve undertaking regular checks on the condition of our estates, looking at how clean and tidy they are and identifying environmental and other concerns that affect the quality of life for tenants and residents who live in and around them.

You are welcome to join us on any of our walkabouts, for more information just look at the schedule of walkabouts planned in your area, if you are interested in taking part just contact the appropriate Housing Officer on the number shown.

On designated walkabouts (highlighted in bold) we will also be inviting some of our partner agencies such as The Police, Ward Councilors and Environmental Management to get involved. This is an ideal opportunity for you to have your say on issues that affect you and to get your point across directly to the people involved in delivering the services that affect you.

If you would like more information about the estate walkabout process please contact Nigel Allan on (01706) 273832.

Tenants Editorial Panel

The tenants editorial panel is a group of tenants who meet around four times a year to discuss Tenants' Talkback (the tenants newsletter) and other leaflets and publications we produce.

The tenants editorial panel look at the design and content of all our leaflets and publications to make sure they are easy to understand, do not use jargon and cover topics that are of interest to tenants.

We are always looking for more volunteers for the panel so if you would like to join please contact the Tenant Participation Unit on (01706) 273822

Disability Working Group

Do you have a disability? Do you care for someone with a disability? Are you interested in disability issues? If the answer is 'Yes', then RBH needs you!

The Disability Working Group meets every 2 months. Members discuss problems experienced by disabled people and carers in accessing housing services and help to find solutions to these problems.

We are always on the lookout for new members so if you would like to join the group or want to know more please contact Caroline Jackson on (01706) 273843 or email: caroline.jackson@rbhousing.org.uk

The next meeting is being held on Thursday 1st May at Rochdale Boroughwide Housing, The Old Post Office, The Esplanade, Rochdale. A lunch will be served at 12noon and the meeting starts at 12.30pm. Please contact Caroline if you would like to come along.

Tenant Inspectors

We have a team of tenant inspectors who are consulted on a number of issues:

Carrying out regular inspections of empty properties that are ready to let to assess them against our ready to let standard.

Carrying out a programme of inspections on estates to assess the cleanliness and general appearance of Rochdale estates.

We are working with a number of other local housing organisations to carry out reviews of service standards. Teams of Tenant Inspectors with representatives from each participating organisation will be carrying out a range of activities in their own and other local authority areas, such as estate inspections, assessing the standard of ready to let properties, mystery shopping etc. The group is newly established and will begin their work by looking at a Rochdale estate, a Bolton estate and a Bury estate. The teams will compare the standard of cleanliness and the overall appearance of the estates and compare service standards.

If you would like to find out more about becoming a tenant inspector please contact Nigel Allan on (01706) 273832 or e-mail nigel.allan@rbhousing.org.uk

Tenants Focus Group

RBH's Tenants Focus Group meets every 3 months. The group is for Rochdale Boroughwide Housing Tenants from an Minority Ethnic Background.

The aim of the group is to find out from tenants how we can make our services more accessible for people from minority ethnic communities

If you're interested in joining the group, please give our Equality, Diversity & Support Manager a call on (01706) 273843 or email: caroline.jackson@rbhousing.org.uk.

The next meeting is being held on Monday 19th May at Rochdale Boroughwide Housing, The Old Post Office, The Esplanade, Rochdale. Refreshments will be available from 10.00am and the meeting will start at 10.30am, lunch will be served after the meeting. Halal and vegetarian options will be available however if you have any other dietary requirements please let us know in advance.

Information

Participation

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Home Information and Services Become a Tenant Current Tenants - Online Services for Tenants - About our Services Leaseholders * * *		Ways to have your say - Consultation We aim to provide a range of ways that you can give us your views on all aspects of the housing service: Surveys and Questionnaires Tenants Viewpoint Listening Sessions Tuts, Moans and Groans / I'm Impressed Mystery Shopping Estate Walkabouts Tenants Editorial Panel Disability Working Group Tenants Focus Group Tenants Inspectors Surveys and questionnaires We use postal, telephone and door to door surveys and questionnaires to find out what you think of our services or changes we are thinking of making to our services. Surveys and questionnaires are a quick and easy way for us to gather your views and to monitor how well we are providing services to you. Back to top Tenants' Viewpoint Tenants' Viewpoint is a database of tenants who are happy to receive questionnaires and surveys from us and give us their views. These surveys can be by post, telephone or email. You tell us how you prefer to receive them. Tenants who volunteer to be on Tenants' Viewpoint will not receive more than four questionnaires a year. If you are interested in being part of the Tenants Viewpoint please ring Sue Kershaw on (01706) 273836 Back to top Listening Sessions A listening session is where a small group of customers get together to discuss a specific aspect of our services. it is an opportunity for us to listen to your views and learn from your experience of using our services. A listening session is usually a one off discussion lasting no more than a couple of hours. If you are interested in taking part on a listening session please ring Sue Kershaw on (01706) 273836 who will keep your name and the services you are interested in discussing on a database of interested tenants. Back to top Tuts, Moans and Groans and I'm Impressed Tuts, Moans and Groans allows you to let us know if you are not happy with any of the services we provide and i'm Impressed is a way of letting us know when you are pleased with the service you received. If there is something you would like to tell us about our services just fill in a card at one of our local offices and pop it into the house shape box. The cards can also be returned using the freepost address on the card. The cards are available in English, Urdu, Bangla and large print. Back to top Mystery shopping A mystery shopper is some one who tests out the quality of the services we provide by pretending to be a customer to help improve our services. Becoming a mystery shopper involves giving up about six to ten days a year of your time. We provide training and support to help you become a mystery shopper. If you are interested in becoming a mystery shopper please contact Sue Kershaw on (01706) 273836 Back to top Estate Walkabouts Estate walkabouts involve undertaking regular checks on the condition of our estates, looking at how clean and tidy they are and identifying environmental and other concerns that affect the quality of life for tenants and residents who live in and around them. You are welcome to join us on any of our walkabouts, for more information just look at the schedule of walkabouts planned in your area, if you are interested in taking part just contact the appropriate Housing Officer on the number shown. On designated walkabouts (highlighted in bold) we will also be inviting some of our partner agencies such as The Police, Ward Councilors and Environmental Management to get involved. This is an ideal opportunity for you to have your say on issues that affect you and to get your point across directly to the people involved in delivering the services that affect you. If you would like more information about the estate walkabout process please contact Nigel Allan on (01706) 273832. Back to top Tenants Editorial Panel The tenants editorial panel is a group of tenants who meet around four times a year to discuss Tenants' Talkback (the tenants newsletter) and other leaflets and publications we produce. The tenants editorial panel look at the design and content of all our leaflets and publications to make sure they are easy to understand, do not use jargon and cover topics that are of interest to tenants. We are always looking for more volunteers for the panel so if you would like to join please contact the Tenant Participation Unit on (01706) 273822 Back to top Disability Working Group Do you have a disability? Do you care for someone with a disability? Are you interested in disability issues? If the answer is 'Yes', then RBH needs you! The Disability Working Group meets every 2 months. Members discuss problems experienced by disabled people and carers in accessing housing services and help to find solutions to these problems. We are always on the lookout for new members so if you would like to join the group or want to know more please contact Caroline Jackson on (01706) 273843 or email: caroline.jackson@rbhousing.org.uk The next meeting is being held on Thursday 1st May at Rochdale Boroughwide Housing, The Old Post Office, The Esplanade, Rochdale. A lunch will be served at 12noon and the meeting starts at 12.30pm. Please contact Caroline if you would like to come along. Back to top Tenant Inspectors We have a team of tenant inspectors who are consulted on a number of issues: Carrying out regular inspections of empty properties that are ready to let to assess them against our ready to let standard. Carrying out a programme of inspections on estates to assess the cleanliness and general appearance of Rochdale estates. We are working with a number of other local housing organisations to carry out reviews of service standards. Teams of Tenant Inspectors with representatives from each participating organisation will be carrying out a range of activities in their own and other local authority areas, such as estate inspections, assessing the standard of ready to let properties, mystery shopping etc. The group is newly established and will begin their work by looking at a Rochdale estate, a Bolton estate and a Bury estate. The teams will compare the standard of cleanliness and the overall appearance of the estates and compare service standards. If you would like to find out more about becoming a tenant inspector please contact Nigel Allan on (01706) 273832 or e-mail nigel.allan@rbhousing.org.uk Back to top Tenants Focus Group RBH's Tenants Focus Group meets every 3 months. The group is for Rochdale Boroughwide Housing Tenants from an Minority Ethnic Background. The aim of the group is to find out from tenants how we can make our services more accessible for people from minority ethnic communities If you're interested in joining the group, please give our Equality, Diversity & Support Manager a call on (01706) 273843 or email: caroline.jackson@rbhousing.org.uk. The next meeting is being held on Monday 19th May at Rochdale Boroughwide Housing, The Old Post Office, The Esplanade, Rochdale. Refreshments will be available from 10.00am and the meeting will start at 10.30am, lunch will be served after the meeting. Halal and vegetarian options will be available however if you have any other dietary requirements please let us know in advance. Back to top Information Participation Back to Ways to have your say