• Information about how to find a home to rent and housing benefits
• Our online service to find a home

Services for Leaseholders

• Information on buying your flat, your lease, repairs and improvements, service chartes, insurance, selling your leasehold and making a complaint.

Services for Tenants

Online Services

• Links to services you can do on line: Pay your rent, view your rent statement, report a repair, check progress of your repair, our benefit calculator, find a home to rent, swap homes with other tenants and make a complaint

Your Tenancy

• Tenancy conditions

Getting Involved:

• Getting Involved
• The Customer Involvement Team - Who are we and what do we do
• Our involvement strategies and plans
• How you can get involved with RBH
• How you can get involved with Rochdale Council and other organisations/agencies in the area
• The Tenant Services Authority
• Customer Involvement News

Support for Tenants

• Money Matters:
  • Budgeting and Bills
  • Benefits
  • Cheaper gas and electricity                   
  • Basic Bank Accounts
  • Borrowing
  • Dealing with Debt
  • Overcoming Barriers to work and training
  • Furniture Re-use Scheme
  • “Your Move" (397kb pdf) This booklet is aimed at 16 – 24 year olds setting up their first home and provides information on things you need to know.

   

Rent and Arrears:

• Paying your rent and rent arrears
• Your rent statement explained
• Help with debt and benefits
• Paying your rent and rent arrears recovery - Our service standards
• Money Matters Team (Offers financial help and support)

Repairs and Maintenance:

• Repairs
• Planned Maintenance
• Repairs - Our service standards
• Digital Television Upgrade Programme

Find a Home:

• Find a Home
• Sheltered housing

Anti-social Behaviour:

• Anti-social Behaviour
• Anti-social behaviour - Our service standards
• Communities First (Incentives to recognise, promote and reward those who respect their communities and the contributions made by tenants and groups to improve community spirit)

Customer Care:

• Help from the Housing Equality Officer
• Compliments, Comments and Complaints

Your Neighbourhood:

• Your Neighbourhood - Our Standards

  • Community Caretaker Team
  • How you can help
  • Estate Inspections
  • Grounds Maintenance
  • Play Areas and Kick Pitches
  • Trees
  • Useful Contacts
• Creating Great Neighbourhoods (Environmental Improvements)

Information:

• Freedom of Information
• Transparency

Other Services:

• Home contents insurance scheme
• Right to Buy
• Vision for Kirkholt (As part of the regeneration of Kirkholt, some properties will inevitably have to be demolished to make way for new ones and the affected tenants re-housed.  Learn more about the process and the properties this applies to).