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Homes and Communities Agency
The Homes and Communities Agency (HCA) took responsibility for
the regulation of social housing providers in England on 1 April
2012, following the abolition of the previous regulator, the Tenant
The scope of its regulatory activity applies to registered
providers of social housing. As the Regulator it is responsible for
maintaining the register of social housing providers, and for
setting out the regulatory framework within which they must
operate. The Regulatory Framework includes both the regulatory
standards which providers must meet, and the way in which the
Regulator carries out its functions.
The focus of its activity is on governance, financial viability
and value for money as the basis for robust economic regulation;
maintaining lender confidence and protecting taxpayers.
While it sets consumer standards, the primary responsibility for
resolving issues with these is between landlords and their tenants
at a local level. It will only intervene in cases of serious
detriment that have caused, or are likely to cause, harm.
Its regulatory responsibilities are discharged through a new
Regulation Committee, and within the parameters of the new
The Homes & Communities Agency requires all registered
providers to publish a report for their
tenants on how they are meeting the regulatory standards, including
their local offers, by 1 October of each year.