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Getting Involved > Our Involvement strategies and plans
Involvement Strategies and Plans
Tenant Participation Strategy
The four aims of our tenant participation strategy are:
- To provide tenants with a range of ways to get involved in
developing and delivering RBH services.
- To enable tenants to become involved at different levels, with
as much or as little involvement as they want.
- To put in place training, support and facilities so that
tenants are able to develop the capacity to meaningfully
participate.
- To embed tenant participation throughout the whole
organisation
View the full Tenant
Participation Strategy (40kb pdf)
Consultation Strategy
Effective consultation with customers is vital to the successful
delivery of any service. RBH agrees with the Audit Commission
that to be effective consultation has to be part of the
organisation’s culture and part of a genuine commitment to engage
with the local community. This document, along with the
Tenant Participation Compact, forms that commitment.
Since its establishment RBH has consulted with its customers on
a range of services and issues using a number of different
methods. We recognise that we need to improve in this area to
ensure that consultation is better planned and co-ordinated, that
standards of consultation are higher and that resources are better
utilised.
This strategy sets out RBH’s commitment to encouraging and
enabling its customers to influence and shape the delivery of its
services through more effective customer consultation.
View the full Consultation
Strategy (49kb pdf).
2011/12 Consultation Plan
Throughout the year we consult with
tenants and leaseholders using a variety of methods ranging from
surveys and other one off consultations to our ongoing work with a
range of tenant groups
View
the full Consultation Plan (pdf)
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