Business Plan

Corporate Plan

Where we have come from:

Rochdale Boroughwide Housing (RBH) was first inspected in October 2002 and was judged to provide a good, two star service with promising prospects for improvement. That assessment enabled RBH to receive an additional £106 million of funding to bring Rochdale’s council housing stock up to the Decent Homes standard.

A further inspection in May 2005, reinforced that original judgement and identified a number of strengths including:

a strong and clear customer focus throughout all services
residents are effectively involved in all aspects of service delivery
customer satisfaction is regularly monitored for most services; shows improving levels of satisfaction and information is regularly reported and used to improve services
access to services is easy and a web site offers helpful information and a range of online services
high level of performance completing repairs on time and by appointment
value for money savings have been achieved in many service areas, particularly through a comprehensive partnering agreement for the decent homes investment programmes.

Where are we now?

Having completed the Decent Homes programme, in 2006, RBH has been working to support the borough’s priority of increasing the number of affordable homes in the area.

During 2009, work started on the first council house new build in the borough for over 20 years and RBH are pleased to have been one of the first ALMO’s to secure funding from the Homes and Communities Agency for this first scheme which will produce 22 new homes.

In addition, the approval of a scheme to buy back previous council housing sold through the ‘Right to Buy programme’ should result in a further ten affordable homes in the borough in the next year.

RBH are also proud to have recently been announced as the pilot ALMO for the Mortgage Rescue Programme and anticipate this supporting a further ten families to remain in their homes over the forthcoming year.

Where are we headed?

This Corporate Plan outlines our key priorities for the coming year.

These are exciting times for RBH and we are looking forward to working with our customers and partners to continue to improve our services and support the development of successful and sustainable communities within Rochdale.

View the full Corporate Plan (121kb pdf) .

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Home About RBH Corporate Plan Annual Report Equality and Diversity Governance Annual General Meetings RBH Board Area Panels Organisational Structure Employment Directors Reports and Financial Statements * * *		Corporate Plan Where we have come from: Rochdale Boroughwide Housing (RBH) was first inspected in October 2002 and was judged to provide a good, two star service with promising prospects for improvement. That assessment enabled RBH to receive an additional £106 million of funding to bring Rochdale’s council housing stock up to the Decent Homes standard. A further inspection in May 2005, reinforced that original judgement and identified a number of strengths including: a strong and clear customer focus throughout all services residents are effectively involved in all aspects of service delivery customer satisfaction is regularly monitored for most services; shows improving levels of satisfaction and information is regularly reported and used to improve services access to services is easy and a web site offers helpful information and a range of online services high level of performance completing repairs on time and by appointment value for money savings have been achieved in many service areas, particularly through a comprehensive partnering agreement for the decent homes investment programmes. Where are we now? Having completed the Decent Homes programme, in 2006, RBH has been working to support the borough’s priority of increasing the number of affordable homes in the area. During 2009, work started on the first council house new build in the borough for over 20 years and RBH are pleased to have been one of the first ALMO’s to secure funding from the Homes and Communities Agency for this first scheme which will produce 22 new homes. In addition, the approval of a scheme to buy back previous council housing sold through the ‘Right to Buy programme’ should result in a further ten affordable homes in the borough in the next year. RBH are also proud to have recently been announced as the pilot ALMO for the Mortgage Rescue Programme and anticipate this supporting a further ten families to remain in their homes over the forthcoming year. Where are we headed? This Corporate Plan outlines our key priorities for the coming year. These are exciting times for RBH and we are looking forward to working with our customers and partners to continue to improve our services and support the development of successful and sustainable communities within Rochdale. View the full Corporate Plan (121kb pdf) .