Annual Report 2010
Hi. My name is Joan Turner and I’m a Council tenant living on Brotherod in
Rochdale. I’m also a volunteer on the Rochdale Boroughwide Housing (RBH)
Tenants Editorial Panel. It’s the Panel’s job to make sure RBH newsletters, leaflets
and other publications, including this report, are presented in an attractive
and easy to read way and contain the information tenants need.
This year’s report looks and feels a bit different and that’s because from 1st
April 2010 Social Landlords or Registered Providers as they are now known,
are regulated by a new Government body called the Tenant Services Authority
(TSA). The TSA has worked with lots of tenants nationally to develop a set of
Standards which it expects all services provided by landlords to meet.
These Standards are:
- Tenant Involvement and Empowerment
- Neighbourhood and Community
- Value For Money
- Governance and Financial Viability.
This report explains each Standard, how we meet them and our plans to
develop and improve services in line with these Standards.
The Editorial Panel has worked closely with RBH to produce this annual report.
We have done our best to keep the jargon to an absolute minimum. If you see
a word you don’t understand then you can find a simple explanation in our
We hope you find this report an enjoyable and interesting read and if you
would like more information about the TSA, the Service Standards or anything
else in this report please see page 27 for details of who to contact.
Read the full report (2mb pdf)
Previous Annual Reports