Annual Report 2007

Annual Report 2010

Hi. My name is Joan Turner and I’m a Council tenant living on Brotherod in
Rochdale. I’m also a volunteer on the Rochdale Boroughwide Housing (RBH)
Tenants Editorial Panel. It’s the Panel’s job to make sure RBH newsletters, leaflets
and other publications, including this report, are presented in an attractive
and easy to read way and contain the information tenants need.

This year’s report looks and feels a bit different and that’s because from 1st
April 2010 Social Landlords or Registered Providers as they are now known,
are regulated by a new Government body called the Tenant Services Authority
(TSA). The TSA has worked with lots of tenants nationally to develop a set of
Standards which it expects all services provided by landlords to meet.

These Standards are:

Tenant Involvement and Empowerment
Neighbourhood and Community
Home
Tenancy
Value For Money
Governance and Financial Viability.

This report explains each Standard, how we meet them and our plans to develop and improve services in line with these Standards.

The Editorial Panel has worked closely with RBH to produce this annual report. We have done our best to keep the jargon to an absolute minimum. If you see a word you don’t understand then you can find a simple explanation in our
jargon buster.

We hope you find this report an enjoyable and interesting read and if you would like more information about the TSA, the Service Standards or anything else in this report please see page 27 for details of who to contact.

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Home About RBH Corporate Plan Annual Report Equality and Diversity Governance Annual General Meetings RBH Board Area Panels Organisational Structure Employment Directors Reports and Financial Statements * * *		Annual Report 2010 Hi. My name is Joan Turner and I’m a Council tenant living on Brotherod in Rochdale. I’m also a volunteer on the Rochdale Boroughwide Housing (RBH) Tenants Editorial Panel. It’s the Panel’s job to make sure RBH newsletters, leaflets and other publications, including this report, are presented in an attractive and easy to read way and contain the information tenants need. This year’s report looks and feels a bit different and that’s because from 1st April 2010 Social Landlords or Registered Providers as they are now known, are regulated by a new Government body called the Tenant Services Authority (TSA). The TSA has worked with lots of tenants nationally to develop a set of Standards which it expects all services provided by landlords to meet. These Standards are: Tenant Involvement and Empowerment Neighbourhood and Community Home Tenancy Value For Money Governance and Financial Viability. This report explains each Standard, how we meet them and our plans to develop and improve services in line with these Standards. The Editorial Panel has worked closely with RBH to produce this annual report. We have done our best to keep the jargon to an absolute minimum. If you see a word you don’t understand then you can find a simple explanation in our jargon buster. We hope you find this report an enjoyable and interesting read and if you would like more information about the TSA, the Service Standards or anything else in this report please see page 27 for details of who to contact. Read the full report (2mb pdf) Previous Annual Reports 2009 2008 2007