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Raising the Standard

Rochdale Boroughwide Housing completed its 3 year £120million Raising the Standard programme of modernisation and improvements to Rochdale Council properties and this website is now closed. You can visit RBH's site to find out about our range of services and access our on-line services. Our new planned maintenance section tells you all about our ongoing programme of maintenance and improvement works from June 2006. Please see below and right for summary information about the Raising the Standard programme and you can visit the Raising the Standard news archive to find out about our key achievements during the programme.

We highlight just a few of our achievements since the programme began in April 2003:

  • 5,264 new kitchens
  • 3,476 new bathrooms
  • 7,000 electrical rewires
  • 250 'level access' showers
  • 5,500 new and upgraded central heating systems
  • 6,000 re-roofings
  • New doors to 2,500 properties
  • new window systems to 1,000 properties
  • Repointing brickwork to 3,000 properties
  • External rendering to 200 properties
  • More than 100 local young people now have apprenticeship and training places with the partnership.

 

photo of tenant talking to Resident Liaison OfficerOur Raising the Standard programme team is giving itself a well-deserved pat on the back after the results of our regular tenant satisfaction surveys show a marked improvement over the last twelve months.

Since January 2005, satisfaction with the overall work we did in your properties has increased considerably with a 13% increase in satisfaction for Crudens’ tenants and eight per cent increase in the areas covered by Bramalls.

Kitchen options are obviously a key priority and you seem pleased with the range we are offering. Survey results show over 90% of those of you who had new kitchens fitted are pleased with the choices available.

Quality of work is also a key issue for the Raising the Standard partners and we were pleased that our customers feel that the quality of materials used has improved over the past year, with a 15% upswing in levels of satisfaction.

Overall, the number of tenants satisfied or very satisfied with Bramalls’ workmanship stands at 84% and at 80% with Crudens.

Of course, we are never complacent and are continuing to work with you to find new ways to improve our services.
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